About Freshservice

Freshservice by Freshworks is a cloud-based service desk software which helps modernize IT teams and other business functions. With a powerful suite of features that focus on improving agent productivity and end-user adoption, it makes it easy for businesses to deliver IT support efficiently. Thousands of customers use Freshservice across various industries, including Addison Lee, Veeva, Netflix and NHS.

Track time in Freshservice

Timely makes every second you spend in Freshservic accountable:

• Track all the time you spend in Freshservice
• Quantify resources spent on internal projects
• Track time spent on IT support
• Monitor your team’s communications burden
• Optimize agent productivity and efficiency

And it’s completely automatic. No interrupting project flow to manage timers; Timely tracks all the time you spend in Freshservice in the background while you work.

What it looks like

All the active time you spend on tickets in Freshservice each day will automatically appear in Timely, like so:

Just click on a tracked Freshdesk entry to add it to your timesheet – or use our ready-made dashboards to quickly share reports and analyze the time you spent in Freshservice.

Never miss a minute of your work

Timely tracks much more than just Freshservice. It automatically records the time you spend in every web and desktop app you use at work - as well as email and travel time.

Get a completely accurate timeline of your work - then manage your internal IT resources, report beautifully, and improve agent productivity all from one place.