Freshdesk

 Time Tracking

Communication

Try Timely for free

Get full transparency over the time your team spends on customer support in Freshdesk with automatic time tracking.

About Freshdesk

Freshdesk by Freshworks is a cloud-based helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features, it makes it easy for teams to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL.

Track time in Freshdesk

Timely makes every second you spend in Freshdesk accountable:

  • Track all the time you spend in Freshdesk
  • Quantify resources spent on customer service
  • Manage your net non-billable internal time
  • Monitor your company’s communications burden
  • Optimize team productivity and time efficiency

And it’s completely automatic. No interrupting tasks to manage timers; Timely tracks all the time you spend in Freshdesk in the background while you work.

What it looks like

All the active time you spend in Freshdesk each day will automatically appear in Timely, like so:

Freshdesk time tracking

Just click on a tracked Freshdesk entry to add it to your timesheet – or use our ready-made dashboards to quickly report and analyze all your Freshdesk activity.

Never miss a minute of your work

Timely tracks much more than just Freshdesk. It automatically captures the time you spend in every web and desktop app you use for work – as well as billable time on mobile calls and travel.

Get a completely accurate record of all your time – then bill accurately, report beautifully, and manage team time all from one place.

What it looks like in Timely:

Office
Team meeting
#planning
Freshdesk
Accounting 2019.xlsx
Brainstorming
Meeting notes.pages
Board presentation.key

And it’s completely automatic. No wrestling with multiple manual timers; Timely tracks all the time you spend in every app in the background while you work.

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